Terms and Conditions

Warranty of Merchantability
1. All our goods are in excellent condition for sale.

Terms of Warranty
2. All Warranty conditions are stated in the product information provided, unless the manufacturer has provided none.

Price
3. All our prices are nett and priced in Singapore dollars. No discounts will be given except during monthly promotions and Suzz.com mailing list member on our Facebook Fan page or Yahoo! Groups.

Delivery Services
4.
Local delivery charges are within Singapore. Delivery is free for any order to be ship in Singapore.
$10 flat rate for all International shipping for any order and amount.

4a. Local and International Shipping Rates

Payment Processing
5. Please note that all items are priced in Singapore dollars.

Payment type

Details

Bank Funds Transfer (POSB/OCBC) Paypal (credit card payment) Cheque Please note that we are no longer offering direct credit card service through our credit card payment gateway, Worldpay, as we would like to save the costs incurred by this service by providing you better and more affordable prices.

For Bank funds transfers, we will furnish you with our bank account number. We will ship or post your item immediately upon receipt of your payment. *Please note that if payment is not received within 3 working days from the order date, your order will be automatically cancelled. Please email us once payment has been made. Secure credit card payment through our website collected to PayPal. We accept Visa or Mastercards. Sorry, we do not accept Debit Card payment. Details for Cheque payment will be furnished during your checkout

6. We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders
7.We will refund the amount paid if the order is cancelled due to the unavailability of goods.
8a. We will not entertain any cancellations once order is confirmed and submitted by the customer.

8b. Suzz.com also reserves the rights to cancel any order deem fit.

Confirmation of Orders
9. We will send an electronic acknowledgement to the customer within 24hours upon successful submission of the electronic order. If item is unavailable, a message will be sent to the customer for further action.

Exchanges and Refunds
10. All sales are final and goods sold are non-exchangeable and non-refundable . We ship all our items with care. Fragile items are protected by tissue papers and bubble wraps to prevent scratches and getting smashed during handling before we ship it out. We do not exchange your items even its it has been, broken, torn or stained incurred by shipping. Please note that we take pride in our products and strive to serve you as best as we can. Therefore items are carefully checked and examined before we send it out. We even refuse to sell you your item if we found any defects in them and will contact you before its being ship. No refund will be given for ANY SALES items. If selected items are out of stock or limited in pieces, you can exchange for another item of similar or higher value. You only need to top up the difference. Otherwise we will not exchange your order for any other reasons.

We are also not responsible for any lost mails by Singpost and therefore we will not entertain any request for refunds for lost mails. Please call Singpost at 68456210 to enquire about your mails.

Delivery/postage of any returned/exchanged items to Suzz.com will have to be absorbed by the customer/s. Suzz.com will in turn bear the postage/delivery charges for sending back the new item, using Singpost local normal post.

Please send your item to

• Suzz.com
  134. Edgedale Plains. #05-70. Singapore 820134

Gift Services
11. We provide gift wrapping and gift tag services for free for every item purchased. Please indicate your preference in the item page. Thank you.

Feedbacks
12. We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at email: catoutofthebag@suzz.com.

Confidentiality of Transactions
13. We treat all transactions and customers' particulars with the strictest confidence.

Website Security
14a. Shopping Cart - Suzz.com uses a secure shopping cart system that uses a secure server software (SSL 128 bit technology) to encrypt shopping and payment information and consumers' data against unauthorized access.
Our hosting company has carried out additional precautions to ensure the privacy of your personal information. They have a strict firewall in place which does not allow any outside access. They have backed up important personal data on the network to help insure its integrity. All employees are under a confidentiality agreement.

14b. Credit Card Transaction - Suzz.com uses Paypal to transact your credit card payments. PayPal is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. PayPal restricts access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. PayPal maintains physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. PayPal test their security systems regularly and contract with outside companies to audit our security systems and processes. For more information on PayPal's security practices, please visit the PayPal Security Center.